Accessibility Statement

Effective Date: December 15, 2025
Last Updated: December 15, 2025

Our Commitment to Accessibility

Seguros Ideal is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

Accessibility Standards

We are committed to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards developed by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with disabilities and user-friendly for everyone.

WCAG 2.1 Level AA compliance means our website strives to meet the following principles:

  • Perceivable: Information and user interface components must be presentable to users in ways they can perceive
  • Operable: User interface components and navigation must be operable by all users
  • Understandable: Information and user interface operation must be understandable
  • Robust: Content must be robust enough to be interpreted reliably by a wide variety of user agents, including assistive technologies

Measures to Support Accessibility

Seguros Ideal takes the following measures to ensure accessibility of our website:

  • Accessibility is integrated into our website development and maintenance processes
  • Clear and simple language is used throughout the site
  • Alternative text is provided for images and non-text content
  • Sufficient color contrast is maintained between text and backgrounds
  • Consistent navigation and page structure is maintained across the site
  • Form fields include clear labels and instructions
  • Links include descriptive text that indicates their purpose
  • Keyboard navigation is supported throughout the site
  • Video content, when present, includes captions or transcripts

Technology and Compatibility

Our website is designed to be compatible with the following assistive technologies and browsers:

Assistive Technologies:

  • Screen readers (JAWS, NVDA, VoiceOver)
  • Screen magnification software
  • Speech recognition software
  • Keyboard-only navigation

Supported Browsers:

  • Recent versions of Chrome, Firefox, Safari, and Edge
  • Both desktop and mobile versions

Our website uses standard HTML, CSS, and JavaScript technologies that are supported by assistive technologies and modern web browsers.

Known Accessibility Limitations

Despite our best efforts to ensure accessibility, there may be some limitations. Below are known issues we are working to address:

  • Some third-party content or embedded widgets may not fully conform to WCAG 2.1 Level AA
  • Certain complex interactive features may present challenges for some assistive technologies
  • Some PDF documents may not be fully accessible (we are working to remediate these)

We are actively working to identify and resolve these issues. If you encounter any accessibility barriers not listed here, please let us know using the contact information below.

AI Voice Assistant Accessibility

Important Notice: Our website features an AI-powered voice assistant. Please be aware of the following accessibility considerations:

  • The AI assistant is designed to work with screen readers and assistive technologies
  • Voice input and output options are available
  • You may request to speak with a human agent if the AI assistant does not meet your accessibility needs
  • All information and services available through the AI assistant are also available by contacting us directly via phone or email

Limitations: AI technology may not always understand complex requests or accessibility-specific needs. If you experience difficulties, please contact us directly using the information below.

Feedback and Contact Information

We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers or have suggestions for improvement, please contact us:

Seguros Ideal
249 S Federal Blvd, Denver, CO 80219
Email: anthony@segurosidealinc.com
Phone: 303-742-9400

When reporting an accessibility issue, please include:

  • The web page or feature where you encountered the barrier
  • A description of the accessibility problem
  • Your contact information (optional, but helpful if we need clarification)
  • The assistive technology you were using, if applicable

Response Timeline

We aim to respond to accessibility feedback within 5 business days. Depending on the nature of the issue, resolution may take additional time. We will keep you informed of our progress.

Alternative Access Methods

If you encounter accessibility barriers on our website, you may access our services through the following alternative methods:

  • Phone: Call us at 303-742-9400 to speak with a representative
  • Email: Contact us at anthony@segurosidealinc.com for assistance
  • In-Person: Visit our office at 249 S Federal Blvd, Denver, CO 80219 during business hours
  • Mail: Send correspondence to 249 S Federal Blvd, Denver, CO 80219

We are committed to providing you with equal access to our services through these alternative channels.

Third-Party Content

Some content on our website may be provided by third parties (such as insurance carriers, map services, or embedded media). While we strive to ensure all content is accessible, we may have limited control over the accessibility of third-party content. If you encounter accessibility issues with third-party content, please notify us, and we will work with the third party to address the issue or provide an alternative.

Accessibility Training and Awareness

Seguros Ideal is committed to maintaining accessibility awareness among our staff. Our team receives guidance on:

  • Understanding accessibility principles and requirements
  • Creating and maintaining accessible digital content
  • Responding to accessibility feedback and requests
  • Using assistive technologies to test website accessibility

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may file a formal complaint with:

U.S. Department of Justice
Civil Rights Division
950 Pennsylvania Avenue, N.W.
Washington, D.C. 20530
Website: www.ada.gov

You may also contact your state's Attorney General's office or state civil rights enforcement agency.

Updates to This Statement

We review and update this Accessibility Statement periodically to reflect our ongoing efforts to improve website accessibility. Changes to this statement will be posted on this page with an updated "Last Updated" date.

Assessment and Testing

This Accessibility Statement is based on:

  • Self-evaluation using automated and manual testing tools
  • Review of website structure, navigation, and content
  • Testing with assistive technologies including screen readers
  • Ongoing monitoring of WCAG 2.1 Level AA criteria

We conduct periodic accessibility reviews and testing to identify and address potential barriers. Our commitment to accessibility is ongoing, and we continuously work to improve the user experience for all visitors.

Additional Resources

For more information about web accessibility and assistive technologies:

Seguros Ideal is committed to providing equal access to our website and services for all users. Thank you for visiting our site, and please let us know how we can better serve you.